Terms and Conditions:
All users of services provided by Tailor Made Networks, by use of such services, accept the terms of business set out in the form of service agreement which follows, irrespective of the mode or manner of ordering employed by the User when ordering the services.
This Agreement is made between Tailor Made Networks. Registered office: 50 Plassey Street, Penarth, Vale of Glamorgan, CF64 1AN (“we” and also “Tailor Made Networks”) and the “User” or “Client”
The following constitute the terms and conditions under which Tailor Made Networks trades and supplies its services and related products.
Any agreed variation or alteration to part of these terms and conditions as annexed to this
Contract will not invalidate the remainder or the whole. Any alteration or addition to the
supplies instructed on the sales order will require to be the subject of a new sales order.
Tailor Made Networks is entitled to suspend services if the User does not adhere to any or several conditions of this Contract.
NB: Pornography and sex-related merchandising are prohibited on any Tailor Made Networks
server. This includes, and is not limited to, direct links to such web pages or websites.
Additionally, spamming or sending of unsolicited e-mail, from a Tailor Made Networks server or using an e-mail address that is maintained on a Tailor Made Networks machine is strictly
In this Contract, unless the context otherwise requires:
“Service” or “Services” means domain name registration, website hosting, bandwidth
provision, e-mail and any other web related service or facility provided by us to you;
“Server” means the computer server equipment operated by us or provided by you in
connection with the provision of the Services;
“Website” means the area on the Server allocated by us to you for use by you as a site on
“Contract” means the agreement between Tailor Made Networks and the User incorporating these conditions, the Tailor Made Networks Sales Order and Tailor Made Networks charges for the
provision of its services; References to “Agreement” shall, where the context admits, be read as referring to the Contract.
“Charges” means the charges as agreed on the Sales Order and Tailor Made Networks prices
for products and services requested or incurred by you.
“Bandwidth” means the allocated transmission capacity, measured in bits per second, of the network connection as specified in the Contract;
“Data transfer” means all traffic that passes through the Website including specifically but not exclusively web traffic, e-mail, FTP transfers and any session data;
“Site” means the premises or location at which Service is or is to be provided under this
“Equipment” means equipment which is supplied by or on behalf of Tailor Made Networks to the customer or placed at or on a Site for the purpose of providing Service;
“Internet” means the global data network comprising Internet connected networks using
TCP/IP (Transmission Control Protocol/Intermit Protocol).
“User” means you, the Customer, or any person who makes use of the services through you
or on your behalf;
“Initial Contract Term” means the initial period of service as specified within the Sales Order;
“Extension Term” means each successive period of twelve months after the Initial Contract
- Website Hosting and E-mail
2.1 Tailor Made Networks make no representation and give no warranty as to the accuracy or
quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stores on the Server.
2.2 The User shall effect and maintain adequate insurance cover in respect of any loss or
damage to data stores on the Server.
2.3 The User shall keep secure any identification, password and other confidential
information relating to the Users account and shall notify Tailor Made Networks immediately of
any known or suspected unauthorised use of your account or breach of security, including
loss, theft or unauthorised disclosure of your password or other security information.
2.4 The User shall observe the procedures which Tailor Made Networks may from time-to-time
prescribe and shall make no use of the Server which is detrimental to our other customers.
2.5 The User shall procure that all mail is sent in accordance with applicable legislation
(including data protection legislation) and a secure manner.
2.6 Tailor Made Networks will use every reasonable endeavour to ensure the integrity and
security of the Server. We do not guarantee that the Server will be free from unauthorised
users or hackers and we shall be under no liability for non-receipt or misrouting of e-mail or any other failure of e-mail.
2.7 Tailor Made Networks reserve the right to automatically or manually terminate/suspend any service, script or process which may be affecting the performance and/or be a security risk to our systems.
2.8 The User will not post, link to or transmit:
Any material which is unlawful, threatening, abusive, malicious, defamatory,
obscene, blasphemous, profane or otherwise objectionable in any way;
Any material containing a virus or other hostile computer programme;
Any material which constitutes or encourages the commission of a criminal offence
or which infringes any patent, trade mark, design right, copyright or any other
intellectual property right or similar rights of any person which may subsist under the
laws of any jurisdiction.
- Domain Name Registration
3.1 Tailor Made Networks make no representation that the domain name you wish to register is
capable of being registered by or for you or that it will be registered in your name. You
should therefore not assume registration of your requested domain name(s) until you have
been notified that it has or they have been registered. Any action taken by you before such
notification is at your own risk;
3.2 The registration and use of your domain name is subject to the terms and conditions of
use applied by the relevant naming authority; you shall ensure that you are aware of those
terms and conditions and that you comply with them. For UK domain registrations you shall ensure that you are aware of the terms and conditions of Nominet UK, the UK naming authority, that can be found at http://www.nominet.org.uk/nominet-terms.html and that you comply with them. You shall have no right to bring any claim against Tailor Made Networks in respect of refusal to register a domain name or cancellation of the domain name by the relevant naming authority. Any administration charge paid by you to Tailor Made Networks shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
3.3 Tailor Made Networks shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, Tailor Made Networks shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
3.4 Tailor Made Networks give no warranty or representation that the User’s domain name is or
will continue to be available for the User’s use or that no domain name is or will be
registered which conflicts with your domain name or which otherwise affects the User’s use of their domain name.
3.5 Tailor Made Networks shall be entitled to withhold the release of any domain name to another provider or ‘tag holder’ unless full payment of all amounts due to Tailor Made Networks at that time for whatever reason has been received. If payment is not received for any domain name, Tailor Made Networks may delete or retain the domain for further sale.
3.6 The User may request deletion of a UK domain name registered with Nominet UK only
within 7 days of the application date for that domain name. There will be a standard “deletion charge” of £25. Deletion requests after these 7 days will not be accepted.
- Service Availability
4.1 Tailor Made Networks shall use our reasonable endeavours to make available to the User at
all times the Server and the Services but we shall not, in any event, be liable for interruption of Service or down-time of the Server.
4.2 Tailor Made Networks reserve the right to suspend the Services at any time and for any
reason, generally without notice, but if such suspension lasts or is to last for more than 7
days, you will be notified of the reason.
4.3 The Services provided to you cannot be transferred or used by anyone other than you.
No more than one log-in session under any one account may be used at any time by you. If
you have multiple accounts, you are limited to one login session per system account at any
time; user programmes may be run only during log-in sessions. If your account is found to
have been transferred to another part, or shows other activity in breach of this subclause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.
4.4 Tailor Made Networks will use all reasonable endeavours to adhere to any dates proposed by either Tailor Made Networks or you for the provision of Service. However, any such date is to be treated as an estimate only and Tailor Made Networks accepts no responsibility for failure to meet such dates.
4.5 Tailor Made Networks will use all reasonable endeavours to provide reliable Service.
However, it is not practicable to provide Service free of faults and Tailor Made Networks does not undertake to do so. In the event of a fault in Service, the User must report the fault by telephone or electronic mail to Tailor Made Networks (02920006424) between 08:30 and 17:00 Monday to Friday. Upon receipt of the fault report, Tailor Made Networks will take all proper steps without undue delay to correct the fault. Tailor Made Networks shall not, in any event, be liable for interruptions of Service or downtime of a server.
4.6 In addition, Tailor Made Networks may:
Temporarily suspend for the purpose of repair, maintenance or improvement, part or
all of Service, without notice. Tailor Made Networks undertakes to use reasonable
endeavours to restore Service as soon as practicable after any suspension
Give or update instructions regarding the use of Service which, in Tailor Made Networks
reasonable opinion are necessary in the interests of safety, or to maintain or
improve the quality of Service to its customers. Any such instructions shall, whilst
they are in force, be deemed to form part of this Contract
Vary the technical specification of Service for operational reasons
- Charges and Payment
5.1 All charges payable by the Client for the Services shall be in accordance with the scale
of charges and rates as published from time-to-time by us or as defined on the Sales Order. Tailor Made Networks reserve the right to change pricing at any time.
5.2 Payment is due as per the Sales Order information, or on each anniversary, month,
quarter or year following the date the Services were established until closure notice is given. Payment terms are normally 30 days unless otherwise previously agreed in writing between Tailor Made Networks and the Client and before Services commence.
5.3 The Client shall pay any additional charges which are agreed between Tailor Made Networks
and the Client for the provision of the Service within 7 days after completion of the Services and the Client shall also pay such additional charges which are at Tailor Made Networks sole discretion required as a result of the Client’s instructions or lack of instructions, delay in providing or the inaccuracy of any supplied material or any other cause attributable to the Client.
5.4 If any payment remains overdue Tailor Made Networks reserves the right to immediately remove the Client’s Website from viewing on the Internet and to suspend all other work and services provided by Tailor Made Networks until payment of all outstanding charges and interest, if applicable, is made. Such removal or withholding does not relieve the Client of his or her obligation to pay any outstanding charges and Interest. If such a suspension is imposed, the Client will be liable for a “reconnection” charge of £50.
5.5 The Client shall be liable for and shall indemnify Tailor Made Networks against all costs and
expenses incurred by Tailor Made Networks in respect of any steps, actions or proceedings made or brought against the Client by Tailor Made Networks to obtain payment of outstanding Charges and Interest.
5.6 All payments must be in UK Pounds Sterling unless otherwise agreed in writing prior to commencement of services. If any cheque from the Client is returned by the bank as unpaid for any reason the Client will be liable for an administration fee of £30.
5.7 The Client acknowledges that our Services are provided using facilities provided to us by third parties; Tailor Made Networks shall have the right, subject to 14 days prior written notice to you, to increase our Charges at any time during the Initial Contract Term or any Extension Term, whether to reflect increase costs to us from such third parties or otherwise.
6.1 If you do not pay the charges in accordance with the provisions of Clause 4 of this
Contract, or break this Contract in any other way, or are subject to bankruptcy or insolvency proceedings Tailor Made Networks can (without prejudicing, losing or reducing any other right or remedy) suspend Service, wholly or partially, without notice (but the User remains liable during the suspension to pay charges for Service).
6.2 Bankruptcy or insolvency proceeding means bankruptcy proceedings or in Scotland
sequestration proceedings, becoming insolvent, making any composition or arrangement
with creditors or an assignment for their benefit, any execution, distress, diligence or seizure:
or if the User is a company, being the subject of proceedings for the appointment of an
administrator, going into liquidation whether voluntary or compulsory (except for the purpose of amalgamation or reconstruction) or having a receiver or administrative receiver of any assets appointed.
6.3 You continue to be liable to pay all charges which are due for Service during any period
in which you do not comply with this Contract.
6.4 On termination of this Agreement or suspension of the Services we shall be entitled
immediately to block your Website and to remove all data located on it. We shall be entitled to delete all such data but we may at our discretion hold such data for such period as we may decide, to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us. We shall further be entitled to post such notice in respect of the non-availability of your Website as we think fit.
6.5 For so long as any sum due to Tailor Made Networks hereunder is unpaid or any other
amount is due to or properly claimed by Tailor Made Networks from you for services or goods
supplied or for any other reason, whether pursuant to these terms or otherwise, Tailor Made Networks shall be entitled to retain any property owned by you or lawfully in your custody or possession and which is held by Tailor Made Networks or by its agents until such time as all amounts due to Tailor Made Networks are paid and/or any issue between you and Tailor Made Networks is determined.
6.6 If Tailor Made Networks waives a breach of Contract by you, that waiver is limited to the
particular breach. Any delay by Tailor Made Networks in acting upon a breach is not to be
regarded in itself as a waiver.
- Termination of Service
7.1 Service may be terminated by either party on giving at least 30 days notice in writing to
the other expiring on the last day of the Initial Contract Term or at any time thereafter. If
Tailor Made Networks gives notice you shall pay all charges up to the expiry of the notice. If you
give notice, you shall pay all charges as provided in sub-clause.
7.2 Tailor Made Networks reserves the right during the Initial Contract Term and at any time
thereafter to terminate this Contract by giving the Client not less than 30 days prior written notice of termination.
7.3 After the expiry of the Initial Contract Term you may terminate the Service by giving not less than 30 days prior written notice of termination, but subject to subclause 7.4.
7.4 Your notice does not avoid any other liability for Service already provided.
7.5 The Contract is a yearly contract and if you continue Service beyond your Initial Contract Term you will be liable to pay for the remainder of the then current Extension Term even though Service ends before the end of the Extension Term.
8.1 Any notice to be given by either party to the other may be sent by either e-mail, fax or
recorded delivery to the address of the other party as appearing in this Agreement or the
Sales Order, and if sent by email shall unless the contrary is proved be deemed to be
received on the day it was sent or if sent by fax shall be deemed to be served on receipt of
an error free transmission report, or if sent by recorded delivery shall be deemed to be
served two days following the date of posting.
- Matters beyond Tailor Made Networks control
9.1 Tailor Made Networks is not liable for any breach of this Contract or liable for any delay or
failure in performance of any part of these conditions and its commitments when caused as a result of Force Majeure, war, civil disorder, industrial disputes, inclement weather, acts of local or central government or other competent authorities, and failure by other service providers.
10.1 You acknowledge that Tailor Made Networks has no control over the information transmitted via the Service and that Tailor Made Networks does not examine the use to which you put the Service or the nature of the information you are sending or receiving. Tailor Made Networks hereby excludes all liability of any kind for the transmission or reception of information of whatever nature.
10.2 Tailor Made Networks undertakes no liability whatsoever for the acts or omissions of other
providers of telecommunication service or for faults in or failures of their apparatus.
10.2 Tailor Made Networks is not in any way liable in contract or otherwise for loss whether direct or indirect of business, revenue or profits, anticipated savings or wasted expenditure, corruption or destruction of data or for any indirect or consequential loss whatsoever.
10.3 Tailor Made Networks makes no warranty as regards to its Services or equipment and will
not be responsible for any damage allegedly suffered or claimed by you for any reason
including but not limited to loss of data, wrong or non-deliveries and Service interruptions.
10.4 All conditions, terms, representations and warranties relating to the Services supplied
under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to sub-clause 10.5.
10.5 Nothing in these terms and conditions shall exclude our liability for death or personal
injury resulting from our negligence.
10.6 Our total aggregate liability to you for any claim in contract, tort, negligence or
otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.
10.7 In any event no claim shall be brought unless you have notified us of the claim within
one year of it arising.
11.1 You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.
- Intellectual Property Rights
12.1 You shall obtain any and all necessary consents and clearances to enable you lawfully
to make use of all and any intellectual property rights through the Services, including without limitation, clearance and/or consents in respect of your proposed domain name.
13.1 You may assign all or part of this Contract to any other party only with the prior written
agreement of Tailor Made Networks reserves the right to assign all or part of this Contract at any
time to any subsidiary or associate company of Tailor Made Networks.
14.1 This Agreement shall be governed by and construed in accordance with English law
and you hereby submit to the non-exclusive jurisdiction of the English courts.
15.1 Headings are included in this Agreement for convenience only and shall not affect the
construction or interpretation of this Agreement.
- Entire Agreement
These terms and conditions together with any documents expressly referred to in them,
contain the entire Agreement between us relating to the subject matter covered and
supersede any previous Agreements, arrangements, undertakings or proposals, written or
oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
If you no longer wish to carry on with your contract with Tailor Made Networks, please email us no less than 30 days before your services are due to be renewed. Tailor Made Networks will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in Tailor Made Networks ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.
17. Domain Renewal & expiry All domains are automatically renewed on an annual basis, We will send out invoices 75 days prior to your domain name expiring. We will send the invoice to the email address on the account, and it is the registrants responsibility to make sure their contact details are up to date. If you do not wish to renew a domain please make sure you contact us a minimum of 65 days before your domain expires by emailing . Unless requests to the contrary are received, all domains are renewed automatically approximately 60 days before the domain name expires.
If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services we provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet. will not guarantee the renewal of a domain name after this happens.
If domains are auto renewed or manually renewed, can you make sure your renewal email contains a statement saying: Registration and Renewal of a domain name are subject to the applicable terms and conditions (add link to T&C’s).